Banco de españa credito al consumo

bank of america

At BBVA Consumer Finance we are committed to sustainability, supporting the financing of projects that contribute to sustainable development, promoting actions that encourage the consumption of environmentally friendly products and reducing our ecological footprint: two examples: our financial offer for hybrid and electric vehicles or our green rates for energy improvements in homes, because achieving a sustainable future is everyone’s job.

We offer maximum satisfaction from any channel. We provide quality of service and total availability from wherever you want, both through digital media and with our customer and partner telephone services, always with the guarantee of a specialized team and an immediate response.

We put digital technology at your service. That’s why we are constantly developing new tools to simplify financing processes, promote mobility and help take the seller-customer relationship to another level.

the it sector’s solution is in the credit lines

The agreement between BBVA and the Business Association for the Development and Promotion of Electric Mobility (AEDIVE) will make it possible to work together on the implementation of initiatives to promote access to electric mobility among the bank’s customers.

The Federation of Automotive Dealer Associations (Faconauto), with the support of BBVA and Iberdrola, has presented the new ‘Econcesionario’ concept; the sector’s proposal to move towards an electric mobility system.

You will be able to easily explain to your customers the characteristics of revolving credit cards, how they differ from conventional credit cards and how they are used. Because the more informed our customers are, the better they decide.

By supporting the financing of projects that contribute to sustainable development, promoting actions that encourage the consumption of environmentally friendly products and reducing our ecological footprint.

We offer maximum satisfaction from any channel. We provide quality service and total availability from wherever you want, both through digital media and with our customer and partner telephone services, always with the guarantee of a specialized team and an immediate response.

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Behind, claims for credit cards are consolidated as the second most complained-about matter, with 26% of the total. Data from the first quarter revealed that card claims accounted for 23.7% of the total, so they continue to gain weight.

On the other hand, the percentage of reports in favor of the customer out of the total number of claims resolved exceeded 50% in the cases for UCI (85.7%), Cajasur (62.7%), Bankinter (60.8%), Kutxabank (60%), Liberbank (52.8%) and Oney (50%).

In terms of the total percentage of rectification, the entities with the best results were Financiera El Corte Inglés (100%), Sabadell Consumer Finance (100%), Banco Sabadell (89%), CaixaBank Payments & Consumer (87.8%), Caja Rural del Sur (86.5%), UCI (84.6%) and Bankia (80.4%).

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Behind them, card claims are consolidating their position as the second most complained-about area, with 26% of the total. The data for the first quarter revealed that card claims accounted for 23.7% of the total, so they continue to gain weight.

On the other hand, the percentage of reports in favor of the customer out of the total number of claims resolved exceeded 50% in the cases for UCI (85.7%), Cajasur (62.7%), Bankinter (60.8%), Kutxabank (60%), Liberbank (52.8%) and Oney (50%).

In terms of the total percentage of rectification, the entities with the best results were Financiera El Corte Inglés (100%), Sabadell Consumer Finance (100%), Banco Sabadell (89%), CaixaBank Payments & Consumer (87.8%), Caja Rural del Sur (86.5%), UCI (84.6%) and Bankia (80.4%).