Movistar atencion cliente 1004

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Welcome to Movistar+, the most complete entertainment experience: the best premium content in sports, movies, series, documentaries, programs and our original production. Access all the content with the best features so you can enjoy television as and when you want.

Are you from another operator? You can also enjoy Movistar+ by contracting Movistar+ Lite. And if you want to sign up for Movistar+ as a Movistar customer, you can do it from our website, by calling 1004 or at a Movistar store. We have a wide variety of subscription options available.

Welcome to Movistar +, the most complete entertainment experience: the best premium content on sports, cinema, series, documentaries, programs and our original production. Access all the content with the best features so that you can enjoy television as and when you want.

Are you from another operator? You can also enjoy Movistar + by hiring Movistar + Lite. And if what you want is to hire Movistar + as a Movistar customer, you can do it from our website, by calling 1004 or at a Movistar store. We have a wide variety of subscription options available.

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In our chat service you can get in touch with a specialized agent who will guide and help you when you need information or make a transaction in one of these areas of the web:

At midnight on the 17th the period of consumption of mobile lines closes. This causes our systems to reset the consumption meter to zero and start the calculation to generate your next bill.

If you have communicated a disagreement with your bill by filling out a form on our website, our Customer Service Department will inform you of the status of your complaint within approximately 48 hours and, if applicable

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A tariff that includes fiber, landline and mobile, with one final price. No complicated configurations and no surprises on your bill. With different modalities, from higher to lower fiber speed and more or less gigas in the mobile.

A simple Fiber and Mobile service. With a fair and reasonable price. Where the priority is the attention, privacy and peace of mind of our customers with their communications operator. For this we count on Telefónica’s team of people, infrastructure and network.

We will not call you, nor will we write messages to your personal cell phone or email with commercial offers. We will contact you as necessary to inform you about your bill or important changes in the service.

If you contact us about a problem or complaint, you will have the reason by default. Sometimes we make mistakes, so the first thing we do is to agree with you. Then we investigate, and only if we disagree we will contact you.

There are no permanence clauses or hidden penalties in our service. If you decide to leave, you will do it with total peace of mind, with no retention attempts by us or temporary promotions to hold you back.

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In our chat service you can get in touch with a specialized agent who will guide and help you when you need information or make any management in one of these areas of the web:

If you have problems with your Movistar services or products, in the following link you can solve them at the moment, if it is not possible to solve it automatically you can send a fault to our technical department:

At midnight on the 17th the period of consumption of mobile lines closes. This causes our systems to reset the consumption counter to zero and start the calculation to generate your next bill.

In our E-Shop you can find the cell phone you need, either free (without associated tariff), with contract, card (prepaid) or included in any of the Fusion modalities, you can also pay in installments and without interest and reserve the cell phone in any of our Movistar stores.

We are sorry if you do not agree with the items we have billed you. Please, in order to help you, complete the following form and our Customer Service will answer you within 48 hours.